Where does your beef come from? Our beef is born on our family ranch in Oklahoma. We do not source and finish beef, we are the source of our free roam cattle that graze wide open spaces from birth. We are working toward even more sustainable and regenerative practices as we grow and develop our farm to doorstep brand. 

Is your beef organic? While our beef is not certified organic, we prioritize working far above the government standards for organic beef and foster the cattle's symbiotic relationship with nature and employ increasingly responsible farming methods. We believe in transparency and are happy to provide information about the farming practices used for specific products upon request.

How is the beef packaged for shipping? To maintain freshness and quality, our beef products are vacuum-sealed, frozen and packed in insulated containers with ice packs. This ensures that your order arrives in excellent condition and should be chilled promptly upon arrival.

What if I'm not satisfied with my order? We offer a 100% money-back guarantee. If you are not completely satisfied with your order, simply contact our customer service team within 2 days of receiving your order, and we will issue a full refund.

How long does shipping take? Shipping times may vary depending on your location and the shipping method selected at checkout. We strive to process orders promptly, and most orders are shipped within the same business day. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

How should I store the beef once it arrives? Upon arrival, we recommend refrigerating or freezing your beef products according to your preference and intended use. Our packaging is designed to maintain freshness during transit, but prompt storage is essential for preserving quality.

Do you offer bulk discounts? Yes, we offer discounts on bulk orders. Please contact our customer service team for more information and to discuss your specific needs.

Can I cancel or modify my order after it's been placed? We strive to process orders quickly, but if you need to cancel or modify your order, please contact us as soon as possible. Once an order has been processed for shipping, we may not be able to make changes due to frozen items being ship time sensitive. 

Do you offer wholesale options for restaurants or businesses? Yes, we offer wholesale options for restaurants and businesses interested in purchasing our beef in bulk. Our wholesale program is designed to accommodate the unique needs of food service establishments. For more information about our wholesale pricing and terms, please contact us via our contact page and we will quickly be in touch . We look forward to discussing how we can meet your specific requirements and provide you with high-quality, delicious beef for your business.

How can I contact customer service? You can reach our customer service team by emailing beef@turkeyknobcattleco.com or through our Contact Us page. Our team is available around the clock to assist you with any questions or concerns you may have.